The “stop button activated” error, occurs when either the e-stop button is pressed or there is an issue with the motor controller. The troubleshooting steps below will guide you through the possible causes of the issue and solutions.
Pressed E-stop button
A pressed stop button is the most common cause of this error and can easily be resolved
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- When the e-stop button is pressed, you'll receive a message on the tablet. Pressing “OK” will clear the message and re-engage the motor controller.
- For older models, such as Classics and Pros you will need to turn the e-stop clockwise to release it. Once this is done, press “OK” to re-engage the motor controller.
Caster Wheel issue
The error code can also be caused by a loose or damaged caster wheel.
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- Check the main bolt of the caster wheel for damage or looseness.
- Then try turning off the robot, press stop, turn on the robot, and then release the stop.
Check cables to E-stop
Important: Do not touch any components inside the robot at any point.
- Turn off the power to the robot.
- Remove the screws holding down the lid on the robot.
- Lift the lid and ensure that the cables connecting to the stop button are intact and connected as shown below:
FBL Cable (Classic & Pro Only)
There may be a fault with the cable routed to the motor controller. While the lid of the robot is open, this can only be checked on the Classic and Pro models, not on the Sport or the Pro X.
Important: Do not touch any components inside the robot at any point.
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- Locate the USB port.
- Search for a transparent plastic cable.
- Power on the robot without touching any internal components and verify that the transparent cables light up green.
- If it does not turn green, this indicates a faulty cable or motor controller.
When the cables turn green, they should look like this:
If you experienced any issues with the cables or troubleshooting steps were not helpful, please contact support here.