When you experience fields not saving on the tablet, it might be caused by a range of issues. There might be a temporary error that prevents the saving process from completing. Alternatively, there could be a connection issue between the tablet and the online data storage. However, this can be solved by going through the following steps.
Important note: Progress made in collecting points or editing fields might be lost if these steps are taken.
Restarting the tablet
1. Locate the tablet's power button, as indicated in the picture below.
2. Press down and hold the power button until the screen seen below appears. Tap twice on the Restart button.
3. Wait until the screen returns to the map.
Updating software
At times there are combination errors that cause the app to have software issues. This might stem from an old software version. It is therefore advisable to use the most recent software version of the app. The app can be updated by following these steps:
1. Navigate to the settings page by tapping the gear icon () in the top left corner.
2. Tap the "About" section.
3. Tap "Check for Updates".
4. Tap "Update".
5. Wait for the software to download.
6. Tap "Update" again.
7. Tap "Open" and the installation is done.
Activating safe mode
If the fields do not appear on the map after they are saved, then enabling safe mode might help. Safe mode can be enabled by following these steps:
1. Navigate to the settings page by tapping the gear icon () in the top left corner.
2. Tap and enter the "Help" settings.
3. Scroll down and find the safe mode section. Tap "Enable Safe Mode"
4. Once back on the map, check if the issue is solved. Then use the same steps to enter safe mode settings and tap "Disable Safe Mode".
5. If the saved field is visible in safe mode, then the issue is rooted in the settings. The settings can be reset by tapping the "Reset settings" button. Note that this will reset all tablet settings to default.
If none of the steps above solve the issue, please contact support. You can find their contact information here.